At BLADE MESA MAKINA SANAYİ LTD, we prioritize customer satisfaction and stand behind the quality of our products. If you are not fully satisfied with your purchase, our return policy ensures a smooth and hassle-free process.
1. Eligibility for Returns
Customers may request a return under the following conditions:
- The product is unused, undamaged, and in its original packaging.
- The return request is made within [X] days from the date of delivery.
- The item has manufacturing defects or was incorrectly supplied.
- Machinery and equipment must not have been operated beyond initial testing.
2. Non-Returnable Items
- Custom-ordered or specially manufactured equipment.
- Used or damaged products due to improper handling.
- Wood products (wood pellets, wood pallets, and briquettes) after delivery.
3. Return Process
- Initiate a Return: Contact us via email at info@mesamakinasana.com or WhatsApp at 78 500 0411, providing order details and reasons for return.
- Approval & Instructions: Our team will review your request and provide return authorization along with shipping instructions.
- Shipping the Product: The customer is responsible for return shipping costs unless the item was incorrectly supplied or defective.
- Inspection & Refund/Exchange: Upon receiving and inspecting the product, we will process a refund, exchange, or replacement as applicable.
4. Refunds & Processing Time
- Refunds will be issued through the original payment method within [X] business days after return approval.
- Shipping fees are non-refundable unless the return is due to an error on our part.
5. Warranty & Repairs
For defective products beyond the return window, customers may request repairs under our warranty policy (if applicable). Contact us for details.
For any return-related inquiries, please reach out to info@mesamakinasana.com or WhatsApp 78 500 0411.
