1. Shipping Destinations

We offer international shipping to various countries worldwide. Please contact us to confirm whether we can deliver to your location before placing an order.

2. Shipping Methods

We use reliable logistics providers to ensure safe and timely delivery of our products. Shipping methods include:

  • Sea Freight (For large machinery and bulk orders)

  • Air Freight (For urgent shipments and smaller machinery)

  • Land Freight (For deliveries within Türkiye and nearby countries)

3. Shipping Timeframes

Shipping times vary depending on the destination and shipping method:

  • Domestic (Türkiye): 3-7 business days

  • Europe: 10-20 business days

  • Middle East & Africa: 15-30 business days

  • Asia & America: 20-45 business days

Delivery times are estimates and may be subject to delays due to customs processing, weather conditions, or other unforeseen factors.

4. Shipping Costs

Shipping costs depend on the destination, product weight, and shipping method. Customers will receive a detailed shipping quote before order confirmation. Buyers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

5. Order Processing

  • Orders are processed within 3-5 business days after payment confirmation.

  • A tracking number will be provided once the shipment is dispatched.

  • Customers are responsible for providing accurate shipping details to avoid delays.

6. Customs & Import Duties

  • Buyers are responsible for any customs clearance fees, import taxes, or duties imposed by their country.

  • We recommend checking your country’s import regulations before placing an order.

  • If an order is held at customs, the buyer must liaise with customs authorities to facilitate clearance.

7. Shipping Insurance

For high-value orders, we recommend purchasing shipping insurance to protect against loss or damage during transit. Please contact us to arrange insurance coverage.

8. Damaged or Lost Shipments

  • If a shipment arrives damaged, please inspect the package upon delivery and report the issue to the shipping carrier immediately.

  • For lost shipments, contact us within 7 days of the estimated delivery date so we can assist with claims.

9. Returns & Refunds

  • We do not accept returns or refunds for shipping-related delays.

  • If the wrong item is delivered due to our error, we will arrange for an exchange.

  • For return eligibility, the item must be in unused condition and in its original packaging.

10. Contact Us

For shipping inquiries, quotes, or assistance, please contact us: